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Privacy and Cookie Policy
Return and Refund Policy
Thank you for shopping at LyteOil. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy, subject to the terms and conditions outlined below.
Eligibility for Returns
To be eligible for a return, please ensure that:
The product is unused, unopened, and in its original packaging.
The return request is initiated within [X] days from the date of delivery.
You provide the original proof of purchase or order confirmation.
Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [email address] to request a return authorization. Please include your order number, product details, and the reason for the return.
Once your return request is approved, you will receive instructions on how to return the product.
Carefully package the product in its original packaging to prevent damage during transit.
Ship the product back to us using a trackable and insured shipping method. Please note that you will be responsible for the return shipping costs.
Once we receive the returned product and verify its condition, we will process your refund.
Refund Process
Upon receiving your returned product and verifying its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for shipping costs, restocking fees, or any discounts applied to the original order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within [X] days of delivery. We may request photos or additional information to assess the issue. We will work with you to provide a replacement or issue a refund, including any applicable shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Non-Returnable Items
Certain products are non-returnable for hygiene and safety reasons. These may include, but are not limited to, opened or used fragrances, essential oils, or personal care items. Please contact our customer service team for clarification on the return eligibility of specific items.
Changes to the Return and Refund Policy
LyteOil reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at service@lyteoil.com
Thank you for shopping at LyteOil. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy, subject to the terms and conditions outlined below.
Eligibility for Returns
To be eligible for a return, please ensure that:
The product is unused, unopened, and in its original packaging.
The return request is initiated within [X] days from the date of delivery.
You provide the original proof of purchase or order confirmation.
Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [email address] to request a return authorization. Please include your order number, product details, and the reason for the return.
Once your return request is approved, you will receive instructions on how to return the product.
Carefully package the product in its original packaging to prevent damage during transit.
Ship the product back to us using a trackable and insured shipping method. Please note that you will be responsible for the return shipping costs.
Once we receive the returned product and verify its condition, we will process your refund.
Refund Process
Upon receiving your returned product and verifying its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for shipping costs, restocking fees, or any discounts applied to the original order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within [X] days of delivery. We may request photos or additional information to assess the issue. We will work with you to provide a replacement or issue a refund, including any applicable shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Non-Returnable Items
Certain products are non-returnable for hygiene and safety reasons. These may include, but are not limited to, opened or used fragrances, essential oils, or personal care items. Please contact our customer service team for clarification on the return eligibility of specific items.
Changes to the Return and Refund Policy
LyteOil reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at service@lyteoil.com